Privacy Policy

Introduction

Calwell respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or use our consultation services.

Information We Collect

Personal Information

When you request a consultation or contact us, we may collect:

• Full name
• Email address
• Phone number
• Information you provide in your enquiry or consultation request

Consultation Information

During consultations, we may collect information about:

• Your current daily habits and routines
• Your questions and interests regarding wellness products
• Information you share about products you currently use

Technical Information

We automatically collect certain information when you visit our website, including:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on our site

How We Use Your Information

We use the information we collect to:

• Respond to your consultation requests and enquiries
• Schedule and conduct educational consultations
• Provide follow-up support and information
• Improve our website and services
• Send you information you have requested
• Comply with legal obligations

Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: When you provide explicit consent to receive consultations or communications
• Legitimate Interests: To operate our business, improve our services, and respond to enquiries
• Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Our nutritionists and staff who need the information to provide consultations
• Service providers who assist with our business operations
• Legal authorities when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Your Rights

Under UK data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

Cookies

We use cookies to improve your browsing experience. For detailed information about the cookies we use, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Calwell
37 Commercial Road
Bournemouth BH2 5RS
United Kingdom

Email: [email protected]
Phone: +44 1202 314 690